Return & Refund Policy

At Ridge Plex, your satisfaction is our priority. We want every purchase to be a positive experience. If something isn’t right, we’ll work with you to make it right.

2) Eligibility and Return Window

  • Return window: We offer a 14-day return window. Returns must be initiated within 14 days from the delivery date (as recorded by the carrier).
  • Legal compliance: This 14-day period aligns with the consumer “cooling-off period” provided in the European Union.
  • Local legal timelines: If mandatory statutory law in your jurisdiction provides a longer period, that legal timeline will prevail.

Item condition: To be eligible, items must be:

  • Unused and unworn
  • In the same condition as received
  • In the original packaging with all tags, accessories, manuals, and gifts included

Proof of purchase: A valid order confirmation or receipt is required.

Non-returnable items: For health, hygiene, safety, and regulatory reasons, we do not accept returns of the following:

  • Intimate apparel and sanitary goods
  • Perishable items
  • Hazardous materials
  • Flammable liquids or gases
  • Items explicitly marked “Final Sale” or “Non-Returnable” at checkout

Note: If a non-returnable item arrives damaged or defective, see Section 6 (Damaged or Defective Items).

3) How to Start a Return

  1. Email support@ridgepllex.com with your order number, item(s), reason for return, and photos (if applicable).
  2. Wait for return authorization and instructions, including the return address and any prepaid labels (if provided).
  3. Pack securely. Use the original packaging where possible and remove/cover prior shipping labels.
  4. Ship within the timeframe specified in your authorization email.

Important:

  • Unauthorized returns may be refused or delayed.
  • We are not responsible for returns sent without tracking; please keep your receipt and tracking number.

4) Return Shipping Costs

  • Customer responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item or defect).
  • Ridge Plex error: If we made a mistake, we will provide a prepaid return label or reimburse reasonable return shipping costs with proof of payment.
  • Original shipping fees: Original shipping charges are non-refundable unless required by law or due to our error.

5) Refunds

  • Inspection and processing: Once we receive and inspect your return, we will email you an approval or rejection of the refund.
  • Method: Approved refunds will be issued to the original payment method.
  • Timing: Refund issuance may take 5–10 business days after approval; your bank or card issuer may require additional time to post the credit.
  • Partial refunds: We may apply partial refunds for items not in original condition, missing parts, or showing signs of wear not due to our error, where permitted by law.

6) Damaged or Defective Items

  • Notification window: Contact us at support@ridgepllex.com within 48 hours of delivery if an item arrives damaged or defective.
  • Verification: We rely on the carrier’s timestamp and tracking data and may request photos or a short video to assess the issue.
  • Resolution: Upon approval, we will replace the item (subject to availability) or issue a refund at no additional cost. If a replacement is unavailable, a full refund will be provided.

7) Exchanges

  • Like-for-like exchanges: We offer exchanges for the same product (e.g., different size or color), subject to stock availability.
  • Out of stock: If the requested replacement is unavailable, we will process a refund instead.
  • Process: Initiate an exchange via support@ridgepllex.com; we will guide you through the steps.

8) Gifts and Gift Returns

  • Shipped directly to you as a gift: If marked as a gift and shipped to you, approved returns may be issued as a gift credit for the value of your return. A digital gift certificate will be emailed upon receipt and approval.
  • Gift purchased by another person: If the gift giver had the order shipped to themselves and later gave it to you, refunds can only be issued to the original payment method.

9) Order Cancellations and Changes

  • Order edits: Once an order enters processing or shipping, we cannot modify or cancel it. Please review your details carefully before checkout. If you no longer want an item after shipment, please follow the return process upon delivery.

10) International Returns (if applicable)

  • Duties and taxes: Import duties, taxes, and customs fees paid are typically non-refundable. In some cases, you may be able to reclaim certain fees from your local customs office.
  • Return shipping: International customers are responsible for return shipping unless the return is due to our error.

11) Final Sale and Promotional Items

  • Final sale: Items marked “Final Sale” are not eligible for return or exchange unless defective.
  • Promotions: Free gifts with purchase must be returned unused and in original packaging. If not returned, their value may be deducted from the refund.

12) Customer Support

We’re here to help. For any questions about returns, exchanges, or refunds: